CRM SYSTEMS

The Common Service Monitoring Engine as the heart of Next Generation Service Assurance Delivering services to customers is the lifeblood of an operator’s business. When the services offered are maintained with a high degree of quality and fulfill SLA agreements, when they are constantly modified according to market requirements, and when new ones can be activated quickly – the business succeeds. However, when the service management is poor, with frequent service outages due to network failures and, furthermore, when the resolution process is slow, customer experience is not in line with expectations.

The evolution of telecommunication networks brings about a constant emergence of new services, with their number and complexity growing rapidly, while at the same time service lifecycles are getting shorter. How can operators ensure the delivery of proper levels of quality for so many complex services? Fortunately, operational support systems are evolving together with operators’ businesses. The growing number of services means that OSS systems have never been as important as they are nowadays. Today, operators can not even think about delivering modern services with a high level of quality without significant help from the supporting systems. This also means that Service Assurance is becoming the most critical area of modern OSS solutions.

Tags: IT solutions for telecos, oss systems, software for telecomunications

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